Please check out our FAQS. Many concerns can be avoided by following the guidelines found at How to Be a Good Host & Helper. Please review before attending or hosting a fix.
If you don’t see an answer to your question, contact us at firstname.lastname@example.org
How much do I have to pay the sisters who help with my fixes?
Nothing. FixerSisters is a labor co-op platform. Sisters pay to use the site, but no money changes hands. Ever.
How much does it cost to join FixerSisters?
FixerSisters costs $9.95 per month or $69.95 per year (a 42% savings).
How many fixes do I get to do a month? Is there a limit?
There is no limit to the number of fixes you can host or help with.
What kind of projects can I ask for help with?
Fix categories include:
- Assembly (we see you, Ikea)
- Clean & Organize
- And more!
Add your own fix category if you don’t see what you need.
Does FixerSisters sell my information to third parties?
Do I have to know how to do a fix or will someone help me?
Good question! Choose your helpers accordingly. If you know exactly what you’re doing and just need an extra set of hands, you may select a helper who wants to learn that skill. If you need some guidance, choose a helper who is well-versed in doing fixes like yours.
Do you do background checks?
ID verification is coming soon.
Am I expected to have all the equipment for my fixes?
Unless a sister with the equipment you need offers to help, you will have to find a way to secure the equipment you need for your fix.
Should I tip my helpers?
You should never offer money to a helper. If you are asked for money, notify an admin (email@example.com) and we will remove that member from the site. Offering or sharing food during or after a fix is fine.
What if a guy signs up?
FixerSisters is like a DIY sorority, but legally, men can sign up to join.
Does the fix have to be completed within one visit?
Though we all try to estimate the time needed for a fix as accurately as possible, (check out FixKits for help determining tools and timing) sometimes things take longer than anticipated for one reason or another. Recognize that helpers are only committed for the time promised, but feel free to ask them to come back to help finish the job, understanding that they are under no obligation to do so.
Are there fixes that are too big for FixerSisters? For instance, can FixerSisters help me put on my new roof?
FixerSisters does not limit the size or scope of fixes posted on the site. Sisters must use their own judgment in determining whether to help with or host a fix.
What does the membership fee cover?
FixerSisters membership fees include unlimited access to the platform, free attendance at FixerMixers, ID verification (coming soon) and any discounts secured by FixerSisters on behalf of members.
How do I choose the best FixerSister for my project?
Review the profiles of those sisters who have offered to help to get a sense of their skillsets and personality. Attend FixerMixers in your area to meet other sisters face-to-face.
Are members rated on how qualified they are to help?
FixerSisters does not rate members, nor does it warrant or guarantee that members’ stated skillsets and experience are accurate. Members rate each other based on their experience with other members during a fix.
Is there a minimum age requirement?
FixerSisters members must be 18 or older.
What if something breaks while we’re working on a fix? Who’s responsible?
What if someone gets hurt while working on a fix?
Once I’ve found a sister I enjoy working with, do I have to keep booking them through FixerSisters, or can I call them directly?
FixerSisters is about building community. It is our hope that the platform creates lasting friendships. FixerSisters does not ask nor expect that all member interactions will be posted on the site.
Do I have to be home while helpers are working on my project?
Yes! It is unacceptable to leave your helpers to do your project. (Please see How to Be a Good Host & Helper.) An exception might be a quick trip to the store to pick up additional supplies. Sisters who do not participate fully in their fixes can expect low ratings from the helpers, which will affect their ability to host in the future.
What happens when a host under-estimates the time it will take to complete a fix? Can I leave if it’s taking too long?
Helpers are committed only for the amount of time specified in the scheduled fix. Staying beyond that is up to each helper individually.
I’m allergic to cats/dogs/etc. How do I know if a host has pets?
There is a space on the helper RSVP form for notes. Include any special accommodations needed there.
One of my helpers showed up with her husband/friend/child. Now what?
Unless agreed upon in advance, helpers should not bring additional people to the fix. You may cancel and rate the helper accordingly. (Please see How to Be a Good Host & Helper.)
Do you have offer FixerSisters in other languages?
FixerSisters is currently only in English.
Do you offer FixerSisters in other cities or states?
Currently, FixerSisters is only in the NC Triangle (Durham, Raleigh, Chapel Hill). The site will grow to other areas as demand grows.
How do I get FixerSisters to come to my city/state?
Contact firstname.lastname@example.org to discuss becoming a FixerSisters regional manager.